Question 1

How often should I get a facial?

Accepted Answer

For optimal skin health, we recommend scheduling a professional facial every 4 to 6 weeks. This aligns with your skin's natural 28-day cellular turnover cycle and helps maintain long-term balance, hydration, and clarity.

Question 2

How should I prepare for my appointment?

Accepted Answer

Please arrive with a clean face or minimal makeup. Discontinue heavy exfoliation or active retinoids/retin-A 3 to 5 days prior to your session, and drink plenty of water so your skin is well hydrated.

Question 3

What is your cancellation policy?

Accepted Answer

We kindly request at least 24 hours notice for any cancellations or reschedules. This allows us time to accommodate other guests on our waiting list. Late cancellations or no-shows may incur a fee.

Question 4

Do you offer treatments for sensitive or rosacea-prone skin?

Accepted Answer

Yes! Every treatment is completely customized. We have dedicated barrier-repairing and soothing formulations specifically formulated to reduce inflammation and calm sensitive skin.

Question 5

Which location should I book for?

Accepted Answer

Sam offers appointments in both our Fresno and Benicia, CA studios on alternating days. When booking, select your preferred studio location to view real-time availability.

Frequently Asked Questions